Privacy Policy

In order to safeguard personal privacy and to support personal data protection, ITILY MALAYSIA hereby uses the following statement to explain to you the purpose of collection, classification, scope of use and way of the use of personal data and the rights you may exercise, etc.


If you have any questions about the privacy statement of ITILY MALAYSIA, the flowing related informing items, or any issues related to personal data protection, you may contact ITILY MALAYSIA customer service center and our customer service member will reply as soon as possible.

 

Ownship
This website www.itily.com.my is owned and published by CUENTIVA MARKETING PLT , official licensee for ITILY MALAYSIA.

Scope of Use
ITILY MALAYSIA’s privacy statement and its relevant informing items only apply to the websites which ITILY MALAYSIA owns and operates. ITILY MALAYSIA website may contain a number of links, or goods or services provided by other cooperative partners and individual stores. With regards to the Privacy Statement and the informing items related to personal data protection of such linked websites, the websites of other cooperative partners, or the online shops of individual stores, please refer to each of the linked websites, cooperative partners websites or the websites of the individual stores online shops. Please be informed that your Personal Data may be disclosed to our affiliates, service providers and relevant business partners such as public relations agencies, market research firms, advertising agencies (if any) for the Purpose and as permitted by applicable data privacy laws.

Access and Use
Your access to, and use of the material contained in, ITILY MALAYSIA website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document. By using ITILY MALAYSIA website, you agree to be bound by these Terms and Conditions.

 

Right and Amendments
ITILY MALAYSIA reserves the right to amend the Privacy Statement and related informing items and may publish the content of amendment on the ITILY MALAYSIA website without notice at any time. Your use of our ITILY MALAYSIA website following such changes constitutes your agreements to be bound by the new Term and Conditions.

 

Information Collected and Use of Information
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

 

For the registration process with ITILY MALAYSIA, you must ensure that all the details provided by you on registration or at any time are true, correct and complete in all respect. Should any of your information changes, you can alter your information by updating your personal details. The account password should be in unique and keep secure. Any breach of security or unauthorized uses of your account, please notify us immediately. 

 

The personal data that ITILY MALAYSIA collects, which is sufficient to recognize user's identity, are only provided for the internal use, processing in accordance with the purpose of personal data collection, except with the prior description, or for the purpose of completing the services provided or fulfilling contractual obligations, or in accordance with relevant laws and regulations or the competent authorities’ order or demand, otherwise ITILY MALAYSIA will not provide any personal data which is sufficient to recognize user's identity to any third party (including domestic and foreign), or use the personal data for other purposes other than the original purpose of collection. ITILY MALAYSIA will continue to maintain, process and use relevant information.

 

In order to provide e-commerce services and/or after-sales service, to perform statutory or contractual obligation, to protect the rights and the interests of the parties and relevant stakeholders, to conduct marketing, customer management and service, and to operate the registered business items or the business stipulated in the organization's articles of association, depending on the nature of the various services, ITILY MALAYSIA may collect your name, contact information (including but not limited to telephone numbers, e-mail, and address, etc.), any information which is required to complete collection or payment, IP address, and other personal data which can be used to directly or indirectly recognize user's identity.

 

In addition, to improve service quality, ITILY MALAYSIA will record the user's IP address and the browsing activities on ITILY MALAYSIA related websites or APPs (for example, the hardware and software the user use, the web pages the user clicks on, the APPs the user downloads) and other related information in accordance with the nature of the services provided, and the information will only be used for traffic analysis and network behavior surveys in order to improve the service quality of ITILY MALAYSIA's related websites, and will not be connected to specific individual.

 

Matters Concerning the Installation, Operation and Rejection of the Automatic Collection Device of Personal Information
In order to facilitate users, ITILY MALAYSIA website may read the cookie data stored in user's computer. Users can cancel or limit the function by changing browser settings, but may not be able to use part of the website functions.

The company uses "cookies" which store and find your information from time to time. A cookie is a small text file that the server used to run a website sends to your browser and is stored on your computer's hard disk.

 

  [ How to decline cookie setting ]

  1. You can refuse to set cookies by selecting the option of your web browser so that you can accept all cookies, check every time you save cookies, or refuse to save all cookies.
  2. Setup Method Example (Internet Explorer): Click Tools > Internet Options > Personal Information
  3. However, if you refuse to install cookies, there may be difficulties in providing you an optimal online experience

 

Product Terms and Conditions
These product Terms and Conditions is governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the law of Malaysia in the Malaysian courts.

ITILY MALAYSIA website is owned and operated by CUENTIVA MARKETING PLT, official and sole licensee of ITILY MALAYSIA.

 

I. PRICE
The prices appears in ITILY MALAYSIA website are guide prices for ITILY MALAYSIA. It did not reflect or by any means represent the selling price outside Malaysia. ITILY MALAYSIA reserves the right to change the product pricing anytime without prior notice.

 

II. Availability
The availability of the products in ITILY MALAYSIA website does not represent the availability of the products in ITILY MALAYSIA physical stores or other market place, vice versa.

 

In order to ensure the products are available for all customers, ITILY MALAYSIA reserve the right to set maximum limits in advance for the purchase of individual items by a single customer.

 

Shall there be a scenario where goods are not available due to factors beyond the control of ITILY MALAYSIA, ITILY MALAYSIA shall make effort to substitute item which is closest on price and type to the original ordered item. Customer anyhow are entitled to refuse to accept the substituted goods. The rejected goods should then be sent back by the customers to the ITILY MALAYSIA for the refund.