Return & Refund Policy

  • We are committed to providing quality products to our customers. That is why we have a 100% satisfaction guarantee behind every purchase from our website
  • If for any reason you are not entirely satisfied, you may return the product(s) within 14 days from the date you receive the product as long as a proof of the original receipt is provided to initiate the refund process.
  • The costs incurred to return the products will be borne by you. Upon receipt of the product(s) and the proof of original receipt, refund will be made to you via your credit card in the next 90 days.
  • If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 14 days of delivery date.
  • Kindly contact us for confirmation of return & exchange products via email:
  • All new and unopened normal priced products may be exchanged after contacted our customer service and approved.
  • All product may be exchanged once.
  • Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.
  • If you purchase ITILY Malaysia's products from unauthorized retailers, websites or other unauthorized sources, we regret that we cannot offer you our refund or otherwise assist you with any problems that you may encounter.
  • ITILY Malaysia reserves the right of final decision if the product returned is in unsatisfactory condition or the above terms are not met.
  • Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
  • If you have any questions on our return policy, please contact Customer Service at Please provide your contact details, invoice number and reason for return.

Please return your purchase to the following address:

ITILY Malaysia                         

4613 A, Jalan Chain Ferry,
12100 Butterworth
Penang, Malaysia

Please contact us at or +(60)164110315 if you have any questions or doubts.